Customer Experience Executive

About the Role

Be the first point of contact for Dialog's 17 million subscribers, resolving billing, technical, and service queries via phone and live chat. Ideal for a fresh graduate looking to start their career in a fast-paced environment.

Responsibilities

• Handle inbound customer queries via phone, chat, and email
• Resolve billing disputes, technical faults, and service requests within SLA
• Identify upsell and cross-sell opportunities during service calls
• Log all interactions accurately in the CRM system

Requirements

• A/L or Diploma qualification minimum
• Excellent communication skills in English and Sinhala
• Computer literacy and ability to type at least 35 WPM
• Willing to work rotational shifts including weekends

Benefits

• Meal allowance
• Subsidised Dialog products
• Structured training programme
• Fast-track promotion pathway for top performers

Skills Required